Paperwork drop off Sessions

We are now opening up to our clients at specific times for our paperwork drop off sessions. These sessions will involve each member of staff at different times opening up the office to receive paperwork from their clients. We are opening up these sessions for clients who are unable to send their paperwork to us digitally. If you are planning on visiting us, then you need to follow the following procedures.
 

• Only come to the office if you are not showing any COVID-19 symptoms

• Only 1 person is allowed onto the premises at any one time

• Wait outside the premises if there is already someone at the top of the stairs

• Only come to the office if you are not able to send your paperwork to us digitally

• Follow what the signs say in the office

• Wear a face-covering - From 8th August 2020, anyone visiting our office is required to wear a face-covering as per law. Details of which can be found here.

When can I come in?

We will be opening our offices each week on a Tuesday and Thursday morning (9 am - 1 pm) starting from Tuesday 9th March 2021. This will be continuing until further notice.

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Can I explain my paperwork when I am there?

The simple answer for this one is no. We are trying to restrict the amount of time that you are in the office to the bare minimum. If you need to explain anything then we are encouraging you to follow your visit up with an email or phone call.

What if I can't make the sessions?

We will be running sessions each week for 4 hours so there should always be a time you can pop in. If you are not able to, then please put your paperwork through our door and it will be collected on the next session.